/* ═══════════════════════════════════════════════════════════════════════════════
   OZON EXPRESS CHAT WIDGET — COMBINED CSS BUNDLE
   All CSS files combined into a single file
   ═══════════════════════════════════════════════════════════════════════════════ */

/* ═══════════════════════════════════════════════════════════════════════════
   1. VARIABLES — Design tokens
   ═══════════════════════════════════════════════════════════════════════════ */
/* ═══════════════════════════════════════════════════════════════════════════
   2. RESET & BASE
   ═══════════════════════════════════════════════════════════════════════════ */

@import url('https://fonts.googleapis.com/css2?family=Inter:wght@300;400;500;600;700;800&display=swap');

/* ═══════════════════════════════════════════════════════════════════════════════
   OZON EXPRESS CHAT WIDGET — COMBINED CSS BUNDLE
   All CSS files combined into a single file
   ═══════════════════════════════════════════════════════════════════════════════ */

/* ═══════════════════════════════════════════════════════════════════════════
   1. VARIABLES — Design tokens
   ═══════════════════════════════════════════════════════════════════════════ */

:root {
    /* Brand */
    --color-primary:        #ffcc0f;
    --color-primary-dark:   #e0a800;
    --color-primary-darker: #cc9f0a;
    --color-primary-light:  rgba(255, 204, 15, 0.18);
    --color-primary-glow:   rgba(255, 204, 15, 0.40);

    /* Header gradient */
    --header-color-start: #FFA800;
    --header-color-mid:   #FFD55A;
    --header-color-end:   #FFFFFF;

    /* Neutrals */
    --color-white:       #ffffff;
    --color-gray-50:     #f9fafb;
    --color-gray-100:    #f3f4f6;
    --color-gray-200:    #e5e7eb;
    --color-gray-300:    #d1d5db;
    --color-gray-400:    #9ca3af;
    --color-gray-500:    #6b7280;
    --color-gray-600:    #4b5563;
    --color-gray-700:    #374151;
    --color-gray-800:    #1f2937;
    --color-gray-900:    #111827;
    --color-black:       #1a1a1a;

    /* Semantic */
    --color-success:        #16a34a;
    --color-success-bg:     #f0fdf4;
    --color-success-border: #86efac;
    --color-success-text:   #166534;

    --color-error:        #ef4444;
    --color-error-bg:     #fef2f2;
    --color-error-border: #fecaca;
    --color-error-text:   #991b1b;

    --color-warning-bg:     #fffbeb;
    --color-warning-border: rgba(180, 83, 9, 0.15);
    --color-warning-text:   #92400e;

    /* Typography */
    --font-family: 'Inter', -apple-system, BlinkMacSystemFont, 'Segoe UI', sans-serif;
    --font-size-xs:   10px;
    --font-size-sm:   12px;
    --font-size-base: 14px;
    --font-size-md:   15px;
    --font-size-lg:   16px;
    --font-size-xl:   18px;
    --font-size-2xl:  20px;
    --font-size-3xl:  25px;

    /* Radii */
    --radius-sm:   8px;
    --radius-md:   12px;
    --radius-lg:   16px;
    --radius-xl:   20px;
    --radius-full: 50%;

    /* Shadows */
    --shadow-sm:   0 1px 4px rgba(0, 0, 0, 0.08);
    --shadow-md:   0 4px 16px rgba(0, 0, 0, 0.10);
    --shadow-lg:   0 8px 40px rgba(0, 0, 0, 0.18), 0 2px 12px rgba(0, 0, 0, 0.08);
    --shadow-fab:  0 10px 30px rgba(255, 204, 15, 0.40), inset 0 1px 0 rgba(255, 255, 255, 0.30);

    /* Transitions */
    --transition-fast:   all 0.2s ease;
    --transition-base:   all 0.3s cubic-bezier(0.4, 0, 0.2, 1);
    --transition-spring: all 0.4s cubic-bezier(0.175, 0.885, 0.32, 1.275);

    /* Layout */
    --widget-width:      385px;
    --widget-max-height: 640px;
    --widget-min-height: 520px;
    --nav-height:        70px;
}

/* ─── Reset ──────────────────────────────────────────────────────────────────── */
* {
    font-family: 'Inter', -apple-system, BlinkMacSystemFont, 'Segoe UI', sans-serif;
    box-sizing: border-box;
    margin: 0;
    padding: 0;
}
/* ═══════════════════════════════════════════════════════════════════════════
   3. ANIMATIONS — All @keyframes
   ═══════════════════════════════════════════════════════════════════════════ */

@keyframes bounce {
    0%, 80%, 100% { transform: scale(0);   opacity: 0.7; }
    40%           { transform: scale(1);   opacity: 1;   }
}

@keyframes buttonSlideUp {
    from { opacity: 0; transform: translateY(30px)  scale(0.9); }
    to   { opacity: 1; transform: translateY(0)     scale(1);   }
}

@keyframes chatAppear {
    from { opacity: 0; transform: translateY(30px)  scale(0.96); }
    to   { opacity: 1; transform: translateY(0)     scale(1);    }
}

@keyframes messageSlideIn {
    from { opacity: 0; transform: translateY(10px); }
    to   { opacity: 1; transform: translateY(0);    }
}

@keyframes pulse {
    0%, 100% { opacity: 1;   transform: scale(1);   }
    50%      { opacity: 0.8; transform: scale(1.1); }
}

@keyframes shimmer {
    0%   { background-position: -200% 0; }
    100% { background-position:  200% 0; }
}

@keyframes badgePulse {
    0%, 100% { transform: scale(1);   box-shadow: 0 2px 6px  rgba(239, 68, 68, 0.40); }
    50%      { transform: scale(1.1); box-shadow: 0 4px 12px rgba(239, 68, 68, 0.60); }
}

@keyframes btnSpinner {
    to { transform: rotate(360deg); }
}

@keyframes errorToastSlideUp {
    from { opacity: 0; transform: translateX(-50%) translateY(20px); }
    to   { opacity: 1; transform: translateX(-50%) translateY(0);    }
}

@keyframes toastSlideDown {
    from { opacity: 0; transform: translateX(-50%) translateY(-30px) scale(0.95); }
    to   { opacity: 1; transform: translateX(-50%) translateY(0)     scale(1);    }
}

@keyframes checkmarkScale {
    0%   { transform: scale(0)   rotate(-45deg); }
    50%  { transform: scale(1.2) rotate(0deg);   }
    100% { transform: scale(1)   rotate(0deg);   }
}

@keyframes formViewSlideIn {
    from { opacity: 0; transform: translateX(20px); }
    to   { opacity: 1; transform: translateX(0);    }
}

/* ═══════════════════════════════════════════════════════════════════════════
   4. COMPONENT — Floating Action Button
   ═══════════════════════════════════════════════════════════════════════════ */

.oz-fab {
    position: fixed;
    bottom: 95px;
    right: 24px;
    width: 56px;
    height: 56px;
    border-radius: var(--radius-full);
    color: var(--color-black);
    z-index: 1000;
    display: flex;
    align-items: center;
    justify-content: center;
    cursor: pointer;
    border: none;
    padding: 0;
    overflow: hidden;
    background: var(--color-primary);
    transition: var(--transition-spring);
    box-shadow: var(--shadow-fab);
}

/* Shimmer overlay */
.oz-fab::before {
    content: '';
    position: absolute;
    top: 0;
    left: -100%;
    width: 100%;
    height: 100%;
    background: linear-gradient(90deg, transparent, rgba(255, 255, 255, 0.30), transparent);
    animation: shimmer 3s infinite;
}

.oz-fab:hover  { transform: scale(1.10) rotate(5deg); }
.oz-fab:active { transform: scale(0.95); }

/* Logo image inside FAB */
.oz-fab__logo {
    width: 58px;
    height: 58px;
    object-fit: contain;
    position: relative;
    z-index: 1;
}

/* ═══════════════════════════════════════════════════════════════════════════
   5. COMPONENT — Widget container & shell
   ═══════════════════════════════════════════════════════════════════════════ */

.oz-widget {
    position: fixed;
    bottom: 100px;
    right: 24px;
    width: var(--widget-width);
    height: calc(100vh - 120px);
    max-height: var(--widget-max-height);
    min-height: var(--widget-min-height);
    z-index: 2000;
    border-radius: var(--radius-lg);
    overflow: hidden;
    display: flex;
    flex-direction: column;
    box-shadow: var(--shadow-lg);
    background: var(--color-white);
    animation: chatAppear 0.35s cubic-bezier(0.175, 0.885, 0.32, 1.275);
    transition: var(--transition-base);
}

.oz-widget--frame    { border-radius: 35px; }
.oz-widget--expanded { width: 600px; max-height: 1000px; }
.oz-widget--hidden   { display: none; }

/* Generic scrollable body shared by most views */
.oz-body {
    flex: 1;
    overflow-y: auto;
    background: var(--color-white);
    padding: 20px 16px;
    display: flex;
    flex-direction: column;
    gap: 14px;
    min-height: 0;
    -ms-overflow-style: none;
    scrollbar-width: none;
}

.oz-body::-webkit-scrollbar { display: none; }
.oz-body::-webkit-scrollbar-track { background: transparent; }
.oz-body::-webkit-scrollbar-thumb { background: var(--color-white); border-radius: 4px; }

/* Home view gets gradient background */
#home-view.oz-body {
    background: linear-gradient(180deg, #FFD55A 0%, #FFF0AA 25%, #FFFDE0 55%, var(--color-white) 80%);
    padding-top: 80px;
}
#home-view.oz-body .oz-card {
    background: var(--color-white);
    box-shadow: var(--shadow-md);
}

/* Shared card */
.oz-card {
    background: var(--color-white);
    border-radius: var(--radius-md);
    overflow: hidden;
    box-shadow: var(--shadow-sm);
    flex-shrink: 0;
    width: 100%;
}

.oz-divider { height: 1px; background: var(--color-gray-100); margin: 0 16px; }

/* ═══════════════════════════════════════════════════════════════════════════
   6. COMPONENT — Floating contact buttons
   ═══════════════════════════════════════════════════════════════════════════ */

.oz-contact-buttons {
    position: fixed;
    bottom: 100px;
    right: 24px;
    z-index: 1000;
    display: flex;
    flex-direction: column;
    gap: 10px;
    animation: buttonSlideUp 0.4s cubic-bezier(0.175, 0.885, 0.32, 1.275);
}
.oz-contact-buttons--hidden { display: none; }

.oz-contact-btn {
    width: 50px;
    height: 50px;
    border-radius: var(--radius-full);
    border: none;
    display: flex;
    align-items: center;
    justify-content: center;
    cursor: pointer;
    box-shadow: 0 4px 15px rgba(0, 0, 0, 0.25);
    transition: var(--transition-spring);
    padding: 0;
    margin-left: 10px;
}

.oz-contact-btn:hover  { transform: scale(1.15) translateY(-3px); box-shadow: 0 8px 25px rgba(0, 0, 0, 0.30); }
.oz-contact-btn:active { transform: scale(0.95); }

.oz-contact-btn--whatsapp  { background: linear-gradient(135deg, #25D366, #128C7E); }
.oz-contact-btn--phone     { background: linear-gradient(135deg, #34C759, #30A14E); }
.oz-contact-btn--instagram { background: linear-gradient(45deg, #f09433 0%, #e6683c 25%, #dc2743 50%, #cc2366 75%, #bc1888 100%); }

/* ═══════════════════════════════════════════════════════════════════════════
   7. COMPONENT — Header (home & chat)
   ═══════════════════════════════════════════════════════════════════════════ */

/* ── Main header (home view) ────────── */
.oz-header {
    background: linear-gradient(180deg, var(--header-color-start) 0%, var(--header-color-mid) 100%);
    padding: 28px 24px 0;
    flex-shrink: 0;
    position: relative;
    overflow: hidden;
}

/* Decorative circles */
.oz-header::before {
    content: '';
    position: absolute;
    top: -40px;
    right: -40px;
    width: 160px;
    height: 160px;
    border-radius: var(--radius-full);
    background: rgba(255, 255, 255, 0.15);
}
.oz-header::after {
    content: '';
    position: absolute;
    bottom: -20px;
    left: 30px;
    width: 100px;
    height: 100px;
    border-radius: var(--radius-full);
    background: rgba(255, 255, 255, 0.10);
}

.oz-header__top {
    display: flex;
    justify-content: space-between;
    gap: 8px;
    margin-bottom: 16px;
    position: relative;
    z-index: 1;
}

.oz-header__btn {
    background: transparent;
    border: none;
    border-radius: var(--radius-sm);
    width: 32px;
    height: 32px;
    display: flex;
    align-items: center;
    justify-content: center;
    cursor: pointer;
    color: var(--color-black);
    transition: var(--transition-fast);
}
.oz-header__btn:hover  { background: rgba(0, 0, 0, 0.08); transform: scale(1.10); }
.oz-header__btn:active { background: rgba(0, 0, 0, 0.12); transform: scale(0.90); }

.oz-header__greeting {
    color: var(--color-black);
    font-size: var(--font-size-3xl);
    font-weight: 800;
    line-height: 1.3;
    letter-spacing: -0.5px;
    margin-bottom: 8px;
    margin-top: 20px;
    text-shadow: 0 2px 4px rgba(255, 255, 255, 0.50);
}

.oz-header__sub {
    color: rgba(0, 0, 0, 0.60);
    font-size: var(--font-size-sm);
    position: relative;
    z-index: 1;
    display: flex;
    align-items: center;
    gap: 5px;
}

.oz-online-dot {
    width: 7px;
    height: 7px;
    background: var(--color-success);
    border-radius: var(--radius-full);
    animation: pulse 2s infinite;
}

/* ── Chat sub-header ────────────────── */
.oz-chat-header {
    background: var(--color-white);
    padding: 14px 16px;
    display: flex;
    align-items: center;
    gap: 12px;
    flex-shrink: 0;
    border-bottom: 1px solid var(--color-gray-200);
}

/* Chat - titre plus bas et ligne centrée */
#chat-view .oz-chat-header {
    padding-top: 28px;
    padding-bottom: 24px;
    border-bottom: none;
    position: relative;
}

#chat-view .oz-chat-header::after {
    content: '';
    position: absolute;
    bottom: 0;
    left: 50%;
    transform: translateX(-50%);
    width: 90%;
    height: 1px;
    background: var(--color-gray-200);
}

#chat-view .oz-chat-header > div {
    margin-left: auto;
    margin-right: auto;
    text-align: center;
}

/* Bouton fermeture conversation décalé à gauche */
#chat-view .oz-chat-header .oz-header__btn {
    margin-right: 14px;
}

/* Bouton retour conversation décalé à droite */
#chat-view .oz-chat-header .oz-chat-header__back {
    margin-left: 14px;
}

.oz-chat-header__back {
    background: transparent;
    border: none;
    border-radius: var(--radius-sm);
    width: 32px;
    height: 32px;
    display: flex;
    align-items: center;
    justify-content: center;
    cursor: pointer;
    color: var(--color-black);
    flex-shrink: 0;
    transition: var(--transition-fast);
}
.oz-chat-header__back:hover  { background: var(--color-gray-200); transform: scale(1.10); }
.oz-chat-header__back:active { background: var(--color-gray-300); transform: scale(0.90); }

.oz-chat-header__title    { color: var(--color-black); font-weight: 700; font-size: var(--font-size-lg); }
.oz-chat-header__subtitle { color: rgba(0, 0, 0, 0.55); font-size: 11px; display: flex; align-items: center; gap: 4px; }

/* Close button in chat headers - pushed to right */
.oz-chat-header .oz-header__btn {
    margin-left: auto;
}

/* ── FAQ items in home card ─────────── */
.oz-faq-item {
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: 14px 18px;
    cursor: pointer;
    transition: background 0.15s;
    font-size: 13.5px;
    color: var(--color-gray-700);
    gap: 8px;
    line-height: 1.4;
}
.oz-faq-item:hover            { background: var(--color-gray-50); }
.oz-faq-item:not(:last-child) { border-bottom: 1px solid var(--color-gray-100); }

.oz-faq-item__left {
    display: flex;
    align-items: center;
    gap: 10px;
}

.oz-faq-item__icon {
    width: 30px;
    height: 30px;
    border-radius: var(--radius-sm);
    background: #fffbeb;
    display: flex;
    align-items: center;
    justify-content: center;
    flex-shrink: 0;
    color: #b45309;
}

/* ═══════════════════════════════════════════════════════════════════════════
   8. COMPONENT — Chat view & conversation
   ═══════════════════════════════════════════════════════════════════════════ */

/* ── Mode selection screen ──────────── */
.oz-mode-screen {
    flex: 1;
    display: flex;
    flex-direction: column;
    align-items: center;
    justify-content: center;
    padding: 28px 20px;
    gap: 14px;
    background: var(--color-gray-50);
    overflow-y: auto;
}

.oz-mode-screen__heading {
    font-size: var(--font-size-xl);
    font-weight: 800;
    color: var(--color-gray-900);
    text-align: center;
    line-height: 1.3;
}

.oz-mode-screen__sub {
    font-size: var(--font-size-sm);
    color: var(--color-gray-500);
    text-align: center;
    margin: 0;
    margin-top: -6px;
}

.oz-mode-btn {
    width: 100%;
    padding: 18px 20px;
    border-radius: var(--radius-lg);
    border: 2px solid var(--color-gray-200);
    background: var(--color-white);
    cursor: pointer;
    display: flex;
    align-items: center;
    gap: 14px;
    text-align: left;
    transition: var(--transition-fast);
    box-shadow: 0 2px 10px rgba(0, 0, 0, 0.06);
}
.oz-mode-btn:hover              { transform: translateY(-2px); box-shadow: 0 6px 20px rgba(0, 0, 0, 0.11); }
.oz-mode-btn--chatbot:hover     { border-color: #3b82f6; background: #eff6ff; }
.oz-mode-btn--agent:hover       { border-color: var(--color-success); background: #f0fdf4; }

.oz-mode-btn__icon {
    width: 48px;
    height: 48px;
    border-radius: var(--radius-md);
    display: flex;
    align-items: center;
    justify-content: center;
    flex-shrink: 0;
}
.oz-mode-btn__icon--bot   { background: linear-gradient(135deg, #dbeafe, #93c5fd); color: #1e40af; }
.oz-mode-btn__icon--human { background: linear-gradient(135deg, #dcfce7, #86efac); color: #15803d; }

.oz-mode-btn__info     { flex: 1; }
.oz-mode-btn__label    { font-size: 15px; font-weight: 700; color: var(--color-gray-900); }
.oz-mode-btn__desc     { font-size: var(--font-size-sm); color: var(--color-gray-500); margin-top: 3px; }
.oz-mode-btn__arrow    { color: var(--color-gray-300); font-size: 22px; font-weight: 300; flex-shrink: 0; }

/* ── Conversation content wrapper ───── */
.oz-conversation {
    flex: 1;
    display: flex;
    flex-direction: column;
    background: var(--color-white);
    min-height: 0;
}

/* ── Messages viewport ──────────────── */
.oz-messages {
    overflow-y: auto;
    padding: 16px;
    display: flex;
    flex-direction: column;
    gap: 12px;
    background: var(--color-white);
    flex: 1;
}
.oz-messages::-webkit-scrollbar       { width: 4px; }
.oz-messages::-webkit-scrollbar-track { background: transparent; }
.oz-messages::-webkit-scrollbar-thumb { background: var(--color-gray-300); border-radius: 4px; }

/* ═══════════════════════════════════════════════════════════════════════════
   9. COMPONENT — Message bubbles
   ═══════════════════════════════════════════════════════════════════════════ */

.oz-msg-row {
    display: flex;
    flex-direction: column;
    gap: 4px;
    animation: messageSlideIn 0.3s ease;
    max-width: 100%;
}
.oz-msg-row--user { align-items: flex-end; }
.oz-msg-row--bot  { align-items: flex-start; }

/* ── Bubble base ──────────────────── */
.oz-msg-bubble {
    max-width: 82%;
    padding: 10px 14px;
    border-radius: 18px;
    font-size: var(--font-size-base);
    line-height: 1.5;
    direction: ltr;
    text-align: left;
    white-space: pre-wrap;
    word-wrap: break-word;
}

.oz-msg-bubble--user {
    background: var(--color-white);
    color: var(--color-black);
    border-bottom-right-radius: 4px;
    border: 1px solid var(--color-gray-200);
    box-shadow: var(--shadow-sm);
}

.oz-msg-bubble--bot {
    background: var(--color-gray-100);
    color: var(--color-gray-800);
    border-bottom-left-radius: 4px;
}

.oz-msg-bubble--error {
    background: var(--color-error-bg);
    color: var(--color-error-text);
    border: 1px solid var(--color-error-border);
    border-bottom-left-radius: 4px;
}

.oz-msg-bubble--audio {
    background: transparent !important;
    padding: 0 !important;
    border: none !important;
    box-shadow: none !important;
}

/* ── Media inside bubbles ──────────── */
.oz-msg-bubble img {
    max-width: 200px;
    max-height: 200px;
    border-radius: var(--radius-sm);
    cursor: pointer;
}

.oz-img-stack {
    display: flex;
    flex-direction: column;
    gap: 10px;
    align-items: flex-start;
}

.oz-msg-bubble a           { color: #3b82f6; text-decoration: none; }
.oz-msg-bubble a:hover     { text-decoration: underline; }

/* ── PDF card inside bubble ─────────── */
.oz-pdf-card a {
    display: flex;
    align-items: center;
    gap: 12px;
    text-decoration: none;
}

.oz-pdf-icon {
    width: 40px;
    height: 40px;
    border-radius: 14px;
    background: #fff7ed;
    border: 1px solid #fed7aa;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 18px;
    flex-shrink: 0;
}

.oz-pdf-info      { display: flex; flex-direction: column; gap: 4px; min-width: 0; }
.oz-pdf-info__name { font-size: var(--font-size-sm); font-weight: 900; color: var(--color-gray-900); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.oz-pdf-info__sub  { font-size: 11.5px; color: var(--color-gray-500); }

/* ── Metadata row ───────────────────── */
.oz-msg-meta {
    display: flex;
    align-items: center;
    gap: 6px;
    margin-top: 4px;
    padding-left: 4px;
    font-size: var(--font-size-sm);
    color: var(--color-gray-500);
}

.oz-avatar {
    width: 22px;
    height: 22px;
    border-radius: var(--radius-full);
    background: linear-gradient(135deg, var(--color-primary), var(--color-primary-dark));
    display: flex;
    align-items: center;
    justify-content: center;
    flex-shrink: 0;
}

/* ── Typing indicator ───────────────── */
.oz-typing {
    display: flex;
    align-items: center;
    gap: 8px;
    padding: 10px 14px;
    background: var(--color-white);
    border: 1px solid var(--color-gray-200);
    border-radius: 18px;
    border-bottom-left-radius: 4px;
    box-shadow: var(--shadow-sm);
    align-self: flex-start;
    animation: messageSlideIn 0.3s ease;
}

/* ── Action link buttons ────────────── */
.oz-action-link {
    display: flex;
    align-items: center;
    gap: 8px;
    padding: 10px 14px;
    border-radius: 10px;
    text-decoration: none;
    font-size: var(--font-size-sm);
    font-weight: 600;
    transition: transform 0.2s;
    cursor: pointer;
    border: none;
}
.oz-action-link:hover { transform: translateY(-1px); }

/* ── Complaint button ───────────────── */
.oz-complaint-btn {
    display: flex;
    align-items: center;
    gap: 10px;
    padding: 10px 14px;
    background: var(--color-warning-bg);
    color: var(--color-warning-text);
    border: 1px solid var(--color-warning-border);
    border-radius: var(--radius-md);
    font-size: var(--font-size-sm);
    font-weight: 600;
    cursor: pointer;
    transition: var(--transition-fast);
    text-align: left;
    width: 100%;
}
.oz-complaint-btn:hover { background: #fef3c7; transform: translateY(-1px); }

.oz-complaint-btn__icon {
    display: flex;
    align-items: center;
    justify-content: center;
    width: 32px;
    height: 32px;
    border-radius: var(--radius-sm);
    background: rgba(180, 83, 9, 0.10);
    flex-shrink: 0;
}

/* ── Retry button ───────────────────── */
.oz-retry-btn {
    margin-top: 10px;
    align-self: flex-start;
    background: var(--color-primary-light);
    border: 1px solid rgba(245, 158, 11, 0.35);
    color: #92400e;
    border-radius: var(--radius-md);
    padding: 8px 12px;
    font-size: 12.5px;
    font-weight: 800;
    cursor: pointer;
}
.oz-retry-btn:hover { background: rgba(255, 204, 15, 0.26); }

/* ── Media error ────────────────────── */
.oz-media-error {
    background: var(--color-error-bg);
    border: 1px solid var(--color-error-border);
    color: var(--color-error-text);
    border-radius: var(--radius-md);
    padding: 8px 10px;
    font-size: 12.5px;
    line-height: 1.35;
    margin-top: 2px;
}

/* ═══════════════════════════════════════════════════════════════════════════
   10. COMPONENT — Composer / Input area
   ═══════════════════════════════════════════════════════════════════════════ */

.oz-composer {
    background: var(--color-white);
    padding: 12px 16px;
    display: flex;
    align-items: center;
    gap: 12px;
    flex-shrink: 0;
}

.oz-composer__box {
    flex: 1;
    border: 2px solid var(--color-gray-200);
    border-radius: var(--radius-xl);
    padding: 12px 14px;
    display: flex;
    flex-direction: column;
    gap: 8px;
    background: var(--color-white);
    transition: border-color 0.2s ease;
}
.oz-composer__box:focus-within { border-color: var(--color-gray-300); }

.oz-composer__textarea {
    border: none;
    outline: none;
    font-size: var(--font-size-md);
    color: var(--color-gray-700);
    background: transparent;
    width: 100%;
    padding: 4px 0;
}
.oz-composer__textarea::placeholder { color: var(--color-gray-400); }

.oz-composer__toolbar { display: flex; gap: 8px; align-items: center; }

.oz-composer__tool-btn {
    width: 28px;
    height: 28px;
    border-radius: var(--radius-full);
    background: none;
    border: none;
    padding: 0;
    cursor: pointer;
    color: var(--color-gray-500);
    display: flex;
    align-items: center;
    justify-content: center;
    transition: var(--transition-fast);
}
.oz-composer__tool-btn:hover { background: var(--color-gray-100); color: var(--color-gray-700); }

.oz-composer__send-btn {
    width: 32px;
    height: 32px;
    border-radius: var(--radius-full);
    background: var(--color-gray-200);
    border: none;
    padding: 0;
    cursor: pointer;
    color: var(--color-white);
    display: flex;
    align-items: center;
    justify-content: center;
    transition: var(--transition-fast);
    margin-left: auto;
    flex-shrink: 0;
}
.oz-composer__send-btn.is-active                       { background: var(--color-primary); color: var(--color-black); }
.oz-composer__send-btn:hover:not(:disabled)            { background: var(--color-gray-300); }
.oz-composer__send-btn.is-active:hover:not(:disabled)  { background: var(--color-primary-dark); }
.oz-composer__send-btn:disabled                        { opacity: 0.5; cursor: not-allowed; }

/* ── Recording indicator ───────────── */
.oz-recording {
    flex: 1;
    display: flex;
    align-items: center;
    gap: 12px;
    background: var(--color-white);
    border: 2px solid var(--color-primary);
    border-radius: var(--radius-xl);
    padding: 12px 14px;
}
.oz-recording__pulse { width: 8px; height: 8px; border-radius: var(--radius-full); background: var(--color-error); animation: pulse 1s infinite; flex-shrink: 0; }
.oz-recording__time  { font-size: var(--font-size-md); font-weight: 600; color: var(--color-black); font-variant-numeric: tabular-nums; flex: 1; }

#mic-btn.is-recording {
    background: var(--color-error) !important;
    color: var(--color-white) !important;
    border-radius: var(--radius-full) !important;
    animation: pulse 1s infinite;
}

/* Recording swipe hints */
.oz-recording__hints {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 16px;
    font-size: 12px;
    color: var(--color-gray-500);
    padding: 0 4px;
}

.oz-recording__hint {
    display: flex;
    align-items: center;
    gap: 4px;
    opacity: 0.7;
}

.oz-recording__hint--left { color: var(--color-error); }
.oz-recording__hint--right { color: var(--color-success); }

.oz-recording__hint svg {
    width: 14px;
    height: 14px;
}

/* ── Media preview inside composer ──── */
.oz-preview {
    width: 100%;
    border: 2px solid var(--color-primary);
    background: var(--color-white);
    border-radius: var(--radius-lg);
    padding: 10px 12px;
    display: flex;
    flex-direction: column;
    gap: 10px;
}

.oz-preview__remove {
    width: 34px;
    height: 34px;
    border-radius: var(--radius-full);
    border: 1px solid var(--color-warning-border);
    background: var(--color-error-bg);
    color: var(--color-error-text);
    cursor: pointer;
    display: flex;
    align-items: center;
    justify-content: center;
    flex-shrink: 0;
    font-size: 20px;
    line-height: 1;
}
.oz-preview__remove:hover { background: #fee2e2; }

.oz-preview__send {
    padding: 10px 14px;
    border-radius: 14px;
    border: 0;
    background: var(--color-primary);
    color: var(--color-black);
    font-weight: 800;
    cursor: pointer;
    flex-shrink: 0;
}
.oz-preview__send:hover { background: var(--color-primary-dark); }

/* ═══════════════════════════════════════════════════════════════════════════
   11. COMPONENT — Audio player
   ═══════════════════════════════════════════════════════════════════════════ */

.oz-audio {
    display: flex;
    align-items: center;
    gap: 12px;
    background: var(--color-white);
    padding: 10px 14px;
    border-radius: var(--radius-xl);
    min-width: 200px;
    max-width: 280px;
    border: 2px solid var(--color-gray-200);
    box-shadow: 0 2px 8px rgba(0, 0, 0, 0.06);
}

.oz-audio__play-btn {
    width: 38px;
    height: 38px;
    border-radius: var(--radius-full);
    background: var(--color-black);
    border: none;
    display: flex;
    align-items: center;
    justify-content: center;
    cursor: pointer;
    flex-shrink: 0;
    color: var(--color-white);
}

.oz-audio__progress { flex: 1; display: flex; flex-direction: column; gap: 6px; }

.oz-audio__bar {
    height: 6px;
    background: var(--color-gray-200);
    border-radius: 3px;
    overflow: hidden;
    cursor: pointer;
    position: relative;
}
.oz-audio__bar-fill {
    height: 100%;
    width: 0%;
    background: var(--color-black);
    border-radius: 3px;
    transition: width 0.1s linear;
}

.oz-audio__time {
    display: flex;
    justify-content: space-between;
    align-items: center;
    font-size: 11px;
    color: var(--color-gray-500);
}

/* ═══════════════════════════════════════════════════════════════════════════
   12. COMPONENT — Modals (emoji + image zoom)
   ═══════════════════════════════════════════════════════════════════════════ */

.oz-modal {
    position: fixed;
    top: 0;
    left: 0;
    width: 100%;
    height: 100%;
    background: rgba(0, 0, 0, 0.50);
    z-index: 3000;
    display: flex;
    align-items: center;
    justify-content: center;
    backdrop-filter: blur(4px);
}
.oz-modal--hidden { display: none; }

/* ── Emoji picker ──────────────────── */
.oz-emoji-picker {
    background: var(--color-white);
    border-radius: var(--radius-md);
    width: 320px;
    max-height: 400px;
    display: flex;
    flex-direction: column;
    overflow: hidden;
    box-shadow: 0 4px 20px rgba(0, 0, 0, 0.15);
}

.oz-emoji-picker__header {
    padding: 12px 16px;
    border-bottom: 1px solid var(--color-gray-200);
    display: flex;
    justify-content: space-between;
    align-items: center;
    font-weight: 600;
    color: var(--color-gray-700);
}
.oz-emoji-picker__header button {
    background: none;
    border: none;
    cursor: pointer;
    color: var(--color-gray-500);
    padding: 4px;
    border-radius: 6px;
}
.oz-emoji-picker__header button:hover { background: var(--color-gray-100); }

.oz-emoji-grid {
    display: grid;
    grid-template-columns: repeat(8, 1fr);
    gap: 4px;
    padding: 12px;
    overflow-y: auto;
    max-height: 320px;
}

.oz-emoji {
    font-size: 24px;
    cursor: pointer;
    padding: 4px;
    border-radius: 4px;
    text-align: center;
    user-select: none;
    transition: background 0.2s;
}
.oz-emoji:hover { background: var(--color-gray-100); transform: scale(1.10); }

/* ── Image zoom ─────────────────────── */
.oz-zoom-modal {
    position: fixed;
    top: 0;
    left: 0;
    width: 100%;
    height: 100%;
    z-index: 999999;
    display: none;
    align-items: center;
    justify-content: center;
    background: rgba(0, 0, 0, 0.85);
}
.oz-zoom-modal.is-open { display: flex; }

.oz-zoom-modal__close {
    position: absolute;
    top: 20px;
    right: 20px;
    background: transparent;
    border: none;
    color: var(--color-white);
    cursor: pointer;
    padding: 8px;
}

.oz-zoom-modal__img {
    max-width: 90%;
    max-height: 90%;
    border-radius: var(--radius-sm);
    object-fit: contain;
    cursor: zoom-out;
}

/* ═══════════════════════════════════════════════════════════════════════════
   13. COMPONENT — Toast notifications
   ═══════════════════════════════════════════════════════════════════════════ */

/* Base toast */
.oz-toast {
    position: fixed;
    left: 50%;
    transform: translateX(-50%);
    border-radius: var(--radius-sm);
    padding: 12px 20px;
    box-shadow: 0 4px 12px rgba(0, 0, 0, 0.15);
    z-index: 9999;
    font-size: var(--font-size-sm);
    font-weight: 500;
    white-space: nowrap;
}

/* Error toast */
.oz-toast--error {
    bottom: 80px;
    background: var(--color-error-bg);
    border: 1px solid var(--color-error-border);
    border-left: 4px solid var(--color-error);
    color: var(--color-error-text);
    animation: errorToastSlideUp 0.3s cubic-bezier(0.4, 0, 0.2, 1);
}

/* Success toast */
.oz-toast--success {
    top: 60px;
    background: var(--color-success-bg);
    border: 1px solid var(--color-success-border);
    border-left: 4px solid var(--color-success);
    color: var(--color-success-text);
    display: flex;
    align-items: center;
    gap: 8px;
    animation: toastSlideDown 0.4s cubic-bezier(0.4, 0, 0.2, 1);
}

.oz-toast--success svg {
    animation: checkmarkScale 0.4s cubic-bezier(0.4, 0, 0.2, 1) 0.2s both;
}

/* Mic error toast (rich) */
.oz-toast--mic {
    position: absolute;
    bottom: 80px;
    left: 12px;
    right: 12px;
    transform: none;
    background: var(--color-white);
    border: 1.5px solid var(--color-error-border);
    border-radius: 14px;
    padding: 14px 16px;
    box-shadow: 0 8px 30px rgba(239, 68, 68, 0.15);
    animation: messageSlideIn 0.3s ease;
}

/* ═══════════════════════════════════════════════════════════════════════════
   14. COMPONENT — Bottom navigation
   ═══════════════════════════════════════════════════════════════════════════ */

.oz-nav {
    background: var(--color-white);
    border-top: 1px solid var(--color-gray-200);
    display: flex;
    align-items: center;
    flex-shrink: 0;
    height: var(--nav-height);
    padding: 0 8px;
}

.oz-nav__item {
    flex: 1;
    display: flex;
    flex-direction: column;
    align-items: center;
    justify-content: center;
    gap: 4px;
    cursor: pointer;
    padding: 8px 4px;
    border: none;
    background: none;
    font-size: 11px;
    font-weight: 500;
    color: var(--color-gray-400);
    transition: var(--transition-base);
    position: relative;
    border-radius: var(--radius-md);
    margin: 0 4px;
}

.oz-nav__item:hover         { color: var(--color-gray-500); background: var(--color-gray-50); }
.oz-nav__item.is-active     { color: var(--color-gray-700); }
.oz-nav__item.is-active .oz-nav__icon { color: var(--color-primary); }

.oz-nav__icon {
    display: flex;
    align-items: center;
    justify-content: center;
    color: var(--color-gray-400);
    transition: color 0.3s;
}

.oz-nav__label { font-size: var(--font-size-xs); font-weight: 500; }

.oz-nav__badge {
    position: absolute;
    top: 2px;
    right: calc(50% - 16px);
    background: linear-gradient(135deg, #ef4444, #dc2626);
    color: var(--color-white);
    font-size: 9px;
    font-weight: 700;
    min-width: 16px;
    height: 16px;
    border-radius: var(--radius-full);
    display: flex;
    align-items: center;
    justify-content: center;
    padding: 0 4px;
    box-shadow: 0 2px 6px rgba(239, 68, 68, 0.40);
    animation: badgePulse 2s infinite;
    z-index: 10;
}

/* ═══════════════════════════════════════════════════════════════════════════
   15. COMPONENT — Reclamation grid
   ═══════════════════════════════════════════════════════════════════════════ */

.oz-reclamation {
    padding: 50px 0;
    display: flex;
    flex-direction: column;
    gap: 16px;
}

.oz-reclamation__title {
    font-size: var(--font-size-2xl);
    font-weight: 700;
    color: var(--color-gray-900);
    margin: 0;
    text-align: center;
}

.oz-reclamation__subtitle {
    font-size: var(--font-size-sm);
    color: var(--color-gray-500);
    margin: 0;
    text-align: center;
}

.oz-reclamation__grid {
    display: grid;
    grid-template-columns: repeat(3, 1fr);
    gap: 12px;
}

.oz-reclamation__btn {
    display: flex;
    flex-direction: column;
    align-items: center;
    justify-content: center;
    gap: 8px;
    padding: 16px 8px;
    background: linear-gradient(135deg, var(--color-white), var(--color-gray-50));
    border: 1px solid var(--color-gray-200);
    border-radius: var(--radius-md);
    cursor: pointer;
    transition: all 0.3s ease;
    aspect-ratio: 1;
    box-shadow: 0 1px 3px rgba(0, 0, 0, 0.05);
}

.oz-reclamation__btn:hover {
    background: linear-gradient(135deg, #fffbeb, #fef3c7);
    border-color: #f59e0b;
    transform: translateY(-3px);
    box-shadow: 0 8px 20px rgba(245, 158, 11, 0.20);
}

.oz-reclamation__icon {
    display: flex;
    align-items: center;
    justify-content: center;
    color: #f59e0b;
    transition: transform 0.3s;
}
.oz-reclamation__btn:hover .oz-reclamation__icon { transform: scale(1.10); }

.oz-reclamation__label {
    font-size: 11px;
    font-weight: 600;
    color: var(--color-gray-700);
    text-align: center;
    line-height: 1.3;
    transition: color 0.3s;
}
.oz-reclamation__btn:hover .oz-reclamation__label { color: var(--color-warning-text); }

#reclamation-form-view { animation: formViewSlideIn 0.3s cubic-bezier(0.4, 0, 0.2, 1); }

/* ═══════════════════════════════════════════════════════════════════════════
   16. COMPONENT — Forms (reclamation, tracking, livreur)
   ═══════════════════════════════════════════════════════════════════════════ */

.oz-form-group { margin-bottom: 18px; }

.oz-form-label {
    display: block;
    font-size: var(--font-size-sm);
    font-weight: 600;
    color: var(--color-gray-700);
    margin-bottom: 8px;
    transition: color 0.2s ease;
}

.oz-form-input,
.oz-form-textarea {
    width: 100%;
    padding: 14px 16px;
    border: 2px solid var(--color-gray-200);
    border-radius: var(--radius-md);
    font-size: var(--font-size-md);
    background: var(--color-gray-50);
    color: var(--color-black);
    transition: all 0.25s cubic-bezier(0.4, 0, 0.2, 1);
    outline: none;
}

.oz-form-input:hover,
.oz-form-textarea:hover  { background: var(--color-white); border-color: var(--color-gray-300); }

.oz-form-input:focus,
.oz-form-textarea:focus {
    background: var(--color-white);
    border-color: var(--color-primary);
    box-shadow: 0 0 0 4px rgba(255, 204, 15, 0.20), 0 4px 12px rgba(255, 204, 15, 0.15);
    transform: translateY(-1px);
}

.oz-form-input::placeholder,
.oz-form-textarea::placeholder { color: var(--color-gray-400); font-weight: 400; }

.oz-form-input[readonly] {
    background: linear-gradient(135deg, var(--color-gray-100), var(--color-gray-200));
    color: var(--color-gray-600);
    cursor: default;
    border-color: var(--color-gray-200);
    font-weight: 500;
}

.oz-form-textarea { resize: vertical; min-height: 100px; max-height: 200px; }

.oz-form-actions {
    display: flex;
    gap: 12px;
    padding-top: 16px;
    margin-top: auto;
}

/* ── Buttons ───────────────────────── */
.oz-form-btn {
    flex: 1;
    padding: 14px 24px;
    border: none;
    border-radius: var(--radius-md);
    font-size: var(--font-size-md);
    font-weight: 600;
    cursor: pointer;
    transition: all 0.25s cubic-bezier(0.4, 0, 0.2, 1);
    position: relative;
    overflow: hidden;
}

/* Shimmer on hover */
.oz-form-btn::after {
    content: '';
    position: absolute;
    top: 0;
    left: -100%;
    width: 100%;
    height: 100%;
    background: linear-gradient(90deg, transparent, rgba(255, 255, 255, 0.30), transparent);
    transition: left 0.5s ease;
}
.oz-form-btn:hover::after { left: 100%; }

.oz-form-btn--secondary {
    background: linear-gradient(135deg, var(--color-gray-100), var(--color-gray-200));
    color: var(--color-gray-700);
    border: 2px solid var(--color-gray-200);
}
.oz-form-btn--secondary:hover  { background: linear-gradient(135deg, var(--color-gray-200), var(--color-gray-300)); border-color: var(--color-gray-300); transform: translateY(-2px); box-shadow: 0 4px 12px rgba(0,0,0,0.1); }
.oz-form-btn--secondary:active { transform: translateY(0); }

.oz-form-btn--primary {
    background: linear-gradient(135deg, var(--color-primary), var(--color-primary-dark));
    color: var(--color-black);
    box-shadow: 0 4px 12px var(--color-primary-glow);
}
.oz-form-btn--primary:hover   { background: linear-gradient(135deg, var(--color-primary-dark), var(--color-primary-darker)); transform: translateY(-2px); box-shadow: 0 6px 20px var(--color-primary-glow); }
.oz-form-btn--primary:active  { transform: translateY(0); box-shadow: 0 2px 8px var(--color-primary-glow); }
.oz-form-btn--primary:disabled { background: linear-gradient(135deg, var(--color-gray-300), var(--color-gray-400)); cursor: not-allowed; box-shadow: none; transform: none; }

/* Loading state */
.oz-form-btn--primary.is-loading { color: transparent; pointer-events: none; }
.oz-form-btn--primary.is-loading::before {
    content: '';
    position: absolute;
    top: 50%;
    left: 50%;
    width: 20px;
    height: 20px;
    margin: -10px 0 0 -10px;
    border: 2px solid var(--color-black);
    border-top-color: transparent;
    border-radius: var(--radius-full);
    animation: btnSpinner 0.8s linear infinite;
}

/* ═══════════════════════════════════════════════════════════════════════════
   16b. COMPONENT — Tracking Validation Message
   ═══════════════════════════════════════════════════════════════════════════ */

.oz-validation-msg {
    font-size: var(--font-size-sm);
    font-weight: 600;
    padding: 6px 10px;
    border-radius: var(--radius-sm);
    margin-bottom: 6px;
    display: inline-block;
    min-height: 28px;
    transition: all 0.3s ease;
}

.oz-validation-msg--checking {
    background: linear-gradient(135deg, #f3f4f6, #e5e7eb);
    color: var(--color-gray-600);
    border: 1px solid var(--color-gray-300);
}

.oz-validation-msg--success {
    background: linear-gradient(135deg, #f0fdf4, #dcfce7);
    color: var(--color-success-text);
    border: 1px solid var(--color-success-border);
}

.oz-validation-msg--success::before {
    content: '✓ ';
    font-weight: 800;
}

.oz-validation-msg--error {
    background: linear-gradient(135deg, #fef2f2, #fee2e2);
    color: var(--color-error-text);
    border: 1px solid var(--color-error-border);
}

.oz-validation-msg--error::before {
    content: '✗ ';
    font-weight: 800;
}

/* ═══════════════════════════════════════════════════════════════════════════
   17. COMPONENT — Tracking Card
   ═══════════════════════════════════════════════════════════════════════════ */

.oz-tracking-card {
    background: #ffffff;
    border: 1px solid #e5e7eb;
    border-radius: 12px;
    padding: 16px;
    box-shadow: 0 1px 3px rgba(0, 0, 0, 0.05);
}

.oz-tracking-card__header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    margin-bottom: 12px;
    padding-bottom: 12px;
    border-bottom: 1px solid #f3f4f6;
}

.oz-tracking-card__code {
    font-size: 16px;
    font-weight: 700;
    color: #1f2937;
    font-family: monospace;
}

.oz-tracking-card__badge {
    font-size: 11px;
    font-weight: 600;
    padding: 4px 10px;
    border-radius: 20px;
    text-transform: uppercase;
    letter-spacing: 0.3px;
}

.oz-tracking-card__badge--success {
    background: #dcfce7;
    color: #166534;
}

.oz-tracking-card__badge--error {
    background: #fee2e2;
    color: #991b1b;
}

.oz-tracking-card__body {
    display: flex;
    flex-direction: column;
    gap: 12px;
}

.oz-tracking-card__section {
    display: flex;
    flex-direction: column;
    gap: 8px;
}

.oz-tracking-card__divider {
    height: 1px;
    background: #f3f4f6;
    margin: 4px 0;
}

.oz-tracking-card__row {
    display: flex;
    gap: 8px;
    align-items: flex-start;
}

.oz-tracking-card__label {
    font-size: 13px;
    font-weight: 500;
    color: #6b7280;
    min-width: 80px;
    flex-shrink: 0;
}

.oz-tracking-card__value {
    font-size: 13px;
    color: #1f2937;
    word-break: break-word;
}

.oz-tracking-card__value--highlight {
    font-weight: 600;
    color: #059669;
}

/* Error card */
.oz-tracking-card--error {
    background: #fef2f2;
    border-color: #fecaca;
    text-align: center;
    padding: 24px 16px;
}

.oz-tracking-card__error-message {
    font-size: 14px;
    color: #991b1b;
    font-weight: 500;
}

/* Empty state */
.oz-tracking-card--empty {
    display: flex;
    flex-direction: column;
    align-items: center;
    justify-content: center;
    padding: 32px 16px;
    background: #f9fafb;
    border-style: dashed;
}

.oz-tracking-card--empty svg {
    margin-bottom: 12px;
    opacity: 0.5;
}

.oz-tracking-card--empty p {
    font-size: 14px;
    color: #9ca3af;
    margin: 0;
}

/* ═══════════════════════════════════════════════════════════════════════════
   18. RESPONSIVE — Mobile overrides
   ═══════════════════════════════════════════════════════════════════════════ */

@media (max-width: 480px) {
    .oz-widget {
        width: calc(100% - 32px);
        right: 16px;
        left: 16px;
        bottom: 80px;
        height: calc(100vh - 100px);
        max-height: none;
    }

    .oz-fab {
        width: 52px;
        height: 52px;
        right: 16px;
        bottom: 16px;
    }

    .oz-reclamation__grid {
        grid-template-columns: repeat(2, 1fr);
    }

    .oz-contact-buttons {
        right: 16px;
        bottom: 90px;
    }

    .oz-contact-btn {
        width: 46px;
        height: 46px;
        margin-left: 6px;
    }
}